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Career Objective

To obtain a challenging leadership position with a progressive ABC company that will benefit from my business acumen and management experience to strengthen company goals and earn bottom-line profits.

Professional Qualifications

Ø Effective management ability 
Ø Excellent problem solving & decision-making 
Ø Adept in leadership & team building 
Ø Strategic planning & implementation 
Ø Business & contract development 
Ø Strong communication & interpersonal skills 
Ø Create outstanding client relationships 
Ø Analytical, organized & detail-oriented

Experience General Manager Company City, State Dates

Managed all aspects of the market including sales, contract negotiations, client relations, fiscal management, employee development, and general day-to-day office administration and operations. Successfully pursued, negotiated and secured contracts with area entertainment venues, promoters and teams. Serviced and supported regional and national clients. Oversaw local marketing and promotions, client services, retail network and information technology departments.

- Launched company presence in the New York market and steadily increased revenue to over $56 million annually.

- Created and maintained solid client relationships providing the highest level of support resulting in a 95% contract renewal rate.

- Managed a full-time staff of 100-200 with exceptional retention and development leading to promotions. From 1990-1999, also responsible for local call center staff of 40 full-time and over 800 part-time employees.

- Directed all box office operations from event set-up through final settlement for various venues and events with 2,000 – 70,000 seat capacities. Worked with promoter, venue, tour, artist management and accountants, production, security, ticket takers and ushers.

- Implemented the first outlet test market with a grocery retailer (The Kroger Co.) resulting in a nationwide rollout.

- Administered accurate forecasts and budgets by analyzing income, expenditures, sales and market trends.

- Developed proposals, delivered presentations, coordinated the installation of major products and services.

Ticket Center Director Company City, State Dates 
- Established a network of over 50 retail outlets in Ohio, Kentucky and West Virginia.

- Provided initial and supplemental training with ongoing support.

- Promoted to General Manager New York from this position.

Education University of Cincinnati Cincinnati, Ohio 
Bachelor of Business Administration in Marketing and Management

References Available Upon Request

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