Kevin was looking for a way to give back to his community.  He called 2-1-1 looking for volunteer opportunities, but wasn't quite sure what he would be able to do.  After the 2-1-1 Call Specialist explored his interests and specific talents it was revealed that he once owned a landscaping business.  It occurred to him that he might be able to use his landscaping specialties to assist a community group.  He was referred to a local Interfaith Ministry which runs a community garden. It was a perfect fit...the Ministry's garden was in need of many improvements and Kevin was able to donate his time and expertise and give back to his community.

Just as you would dial 9-1-1 for emergency services, 4-1-1 for directory assistance, you will be able to dial 2-1-1 for referrals to human service agencies, by trained listeners.

Why is 2-1-1 needed? To avoid the runaround your clients get when they don’t know the correct agency to call… The goal of 2-1-1 is to create a simple, uniform telephone point of access to community health and social services information and referral programs.

What does this mean for your agency? More calls targeted to your agency’s services and less generic, non-specific calls to your agency for information that wastes your staff’s time. 2-1-1 means that up-to-date information regarding your agency will be easily available to the public.

Who can I call?

Contact Tesfa Ayenew,   Director of INFORM or
Tina Bold, Community Outreach at (951) 686-4402 or
(800) 464-1123. E-mail - Website